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Thank you for shopping at Gehna.
You have 7 days from the date of delivery to request a return, from your My Orders page ("Request a return"). To be eligible, your item must be unused, in its original condition, and in its original packaging.
Items sold as "sale," "customized," or "made to order" are not eligible for return. If you'd like a customized product, please reach out to us on WhatsApp at +91-9145842500 first.
Every return request is reviewed by our team before it's approved or declined — refunds are never automatic. You can follow the status of your request from your account at any time.
Once a return is approved, your refund is issued either as store credit (added to your account balance, usable on any future purchase) or as a manual bank transfer — whichever we confirm with you when the return is approved. Since Cash on Delivery doesn't leave a card or bank account on file to refund automatically, refunds are always arranged directly with you rather than reversed through a payment gateway.
You're responsible for the cost of shipping a returned item back to us. If we arrange a reverse pickup on your behalf, that shipping cost is deducted from your refund amount.
If you have any questions about returning an item, contact us at info@gehnastore.com or WhatsApp +91-9145842500.